Policies | SPARK Athletic

PRIVACY POLICY

SPARK Athletic Center Privacy Policy

Your privacy matters to us. We at SPARK Athletic Center believe in empowering individuals to achieve their fitness goals, and that includes protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you entrust to us across our website, https://www.sparkathletic.com, and our various offerings, including gyms, SPARK Run Club, SPARK Academy, SPARK Gear, and SPARK Performance Team.

What information do we collect?

We collect different types of information to provide you with the best possible experience at SPARK. Here's a breakdown:

Log Data: This includes basic information about your interactions with our website and services, like your IP address, browser type, operating system, pages accessed, and time spent on each page.
Device Data: We may collect information about the device you use to access our services, such as its model, operating system, and unique identifiers.
Personal Information: This includes data that can directly identify you, such as your name, email address, phone number, address, date of birth, payment information, and fitness goals. We may also collect information about your health and fitness through assessments, wearables, or other means, with your explicit consent.

Why do we collect this information?

We use the information we collect for various legitimate reasons, all aimed at enhancing your SPARK experience:

To improve our website and services: We analyze log and device data to understand how users interact with our platform and identify areas for improvement.
To personalize your experience: We use your personal information to tailor our services to your preferences and needs, such as recommending relevant fitness classes or programs.
To process payments: We securely store your payment information to facilitate membership, class, or merchandise purchase transactions.
To communicate with you: We use your email address or phone number to send you important updates, newsletters, and promotional offers (with your consent).
To comply with legal requirements: We may be required to share your information with law enforcement or other authorities as required.

How do we keep your information safe?

We take your privacy seriously and implement robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, data encryption, and access controls.

How long do we keep your information?

We retain your information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. We then securely delete your information per our data retention policies.

What about children's privacy?

We are committed to protecting the privacy of children. Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children below this age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take the necessary steps to delete it.

Do we share your information with third parties?

We may share your personal information with third-party service providers who help us operate our website and services, such as payment processors, marketing agencies, and data analytics providers. We only share the information necessary for them to perform their services and require them to comply with strict confidentiality obligations.

What are your rights regarding your information?

You have the right to access, rectify, erase, restrict the processing of, and object to the processing of your personal information. You can also withdraw your consent for the processing of your data at any time. To exercise these rights, please contact us at info@sparkathletic.com.

Do we use cookies?

We use cookies and similar tracking technologies to improve your website experience and personalize our marketing efforts. You can control your cookie preferences through your browser settings.

What happens if SPARK Athletic Center is acquired or sold?

If SPARK Athletic Center is acquired or merged with another company, your personal information may be transferred to the new owners. We will ensure that any such transfer complies with applicable data privacy laws and regulations.

What are the limitations of this Policy?

This Policy applies to the information we collect and use through our website and services. It does not apply to information you may disclose to third-party websites or services linked to our platform.

How will we update this Policy?

We may update this Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by
posting the updated Policy on our website.

How can you contact us?

If you have any questions or concerns about this Privacy Policy, please feel free to contact us at info@sparkathletic.com. We are committed to being transparent and open about our privacy practices and will do our best to address your inquiries promptly.

Thank you for choosing SPARK Athletic Center!

TERMS & CONDITIONS

SPARK Athletic Center: Terms & Conditions

Welcome to SPARK Athletic Center! We're excited to have you join our community of fitness enthusiasts. These Terms & Conditions outline the rules and regulations governing your use of our website, https://www.sparkathletic.com, gyms, SPARK Run Club, SPARK Academy, SPARK Gear, and SPARK Performance Team.

Please read these Terms carefully before using any of our services. By accessing or using our platforms, you agree to be bound by these Terms and Conditions. If you disagree with any part of this Agreement, you may not use our services.

Membership and Fees:

Membership: SPARK offers various membership options for gym access, classes, and programs. Please refer to our website or contact our staff for details on specific memberships and fees.
Payment: We accept various payment methods, including credit cards, debit cards, and online payment platforms. All transactions are securely processed and your payment information is protected.
Cancellation Policy: Membership cancellations must be made in writing or by contacting us at info@sparkathletic.com according to the terms outlined in your specific membership agreement.

Use of Facilities and Services:

Conduct: All members and guests are expected to conduct themselves courteously and respectfully. Abusive or disruptive behavior will not be tolerated and may result in suspension or termination of membership.
Age Restrictions: Some programs and facilities may have age restrictions for safety reasons. Please check with our staff before participating in any activity that may have an age limit.
Dress Code: Please wear appropriate attire for the activity you are participating in. Gym etiquette and appropriate clothing are expected at all times.
Equipment and Facilities: Use all equipment and facilities responsibly and only for their intended purpose. Report any damage or safety hazards immediately to our staff.

Prohibited Activities:

Smoking and Alcohol: Smoking and the consumption of alcohol are strictly prohibited within all SPARK facilities.
Illegal Substances: The use of illegal substances or the possession of drug paraphernalia is strictly prohibited and will result in immediate termination of membership and possible legal action.
Soliciting and Commercial Activity: Soliciting or conducting any commercial activity within SPARK facilities is strictly prohibited without prior written authorization.

Disclaimer and Limitation of Liability:

SPARK Athletic Center is not responsible for any injury or loss of personal property that may occur during your use of our facilities or services. We recommend consulting a doctor before starting any new exercise program.
SPARK Athletic Center makes no warranties, express or implied, regarding the use of its facilities or services. We are not liable for any damages or losses arising from your use of our platforms.

Intellectual Property:

All content, including logos, trademarks, and images on the SPARK Athletic Center website and platforms, is protected by intellectual property laws. You may not use or reproduce any of our content without our express written permission.

Additional Provisions:

Guest Passes: Guests are welcome to visit SPARK facilities. Please inquire about guest passes and policies with our staff.
Lost and Found: Any lost or found items should be reported to our front desk staff. We will hold lost items for a reasonable period before disposing of them.
Data Protection: SPARK Athletic Center is committed to protecting your personal information. We comply with all applicable data protection laws and regulations, such as GDPR.
SPARK Academy and SPARK Performance Team: Specific terms and conditions may apply to your participation in SPARK Academy programs or the SPARK Performance Team. These terms will be provided to you at the time of enrollment and may address additional participation requirements, liability waivers, and intellectual property rights.
Amendments to Terms & Conditions: We reserve the right to update or modify these Terms & Conditions at any time without prior notice. We will post any changes on our website and encourage you to review the updated Terms regularly. Your continued use of our services after the posting of any changes constitutes your acceptance of the revised Terms.

Severability:

If any provision of these Terms & Conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

Entire Agreement:

These Terms & Conditions constitute the entire agreement between you and SPARK Athletic Center regarding your use of our website, gyms, SPARK Run Club, SPARK Academy, SPARK Gear, and SPARK Performance Team.

Governing Law:

These Terms & Conditions shall be governed by and construed under the laws of Kuwait.

If you have any questions about these Terms & Conditions, please feel free to contact us at info@sparkathletic.com.

SPARK Athletic Center: Responsible Use Policy

In addition to the Terms & Conditions and Privacy Policy, SPARK Athletic Center is committed to fostering a positive and respectful environment for all members, guests, and staff. This Responsible Use Policy outlines expectations for using our facilities and services in a way that aligns with our core values of inclusivity, respect, and safety.

Respectful Interactions:

Treat all members, guests, and staff with courtesy and respect at all times.
Avoid harassment, discrimination, or any form of abusive behavior.
Maintain a positive and supportive atmosphere.

Safe and Appropriate Use of Facilities:

Follow all posted safety rules and regulations while using equipment and facilities.
Report any safety hazards or concerns to staff immediately.
Use equipment and facilities for their intended purpose only.
Avoid any actions that may put yourself or others at risk.

Maintenance and Cleanliness:

Leave the facilities as you found them, clean and orderly.
Properly dispose of all trash and recycling.
Report any spills or damage to staff immediately.

Technology Use:

Respect personal privacy and refrain from taking photos or videos of others without their consent.
Use headphones for personal audio devices and maintain appropriate volume levels.
Avoid disruptive calls or video conferencing in public areas. Social Media and Online Conduct:
Represent SPARK Athletic Center positively and respectfully on all social media platforms.
Refrain from posting defamatory or false information about SPARK Athletic Center, its members, or staff.
Respect brand guidelines and avoid unauthorized use of SPARK logos or trademarks.

Consequences of Violation:

Violations of this Responsible Use Policy may result in disciplinary action, including:

Verbal warnings
Temporary suspension of membership privileges
Termination of membership
Reporting to law enforcement if necessary

SPARK Athletic Center reserves the right to determine the appropriate consequences based on the severity of the violation and its impact on others.

ONLINE SHOPPING TERMS & CONDITIONS

Welcome to the world of performance and style at SPARK Gear! We offer a curated selection of fitness apparel, equipment, and accessories to help you reach your fitness goals and look good doing it. These Terms & Conditions govern your use of our online shop at https://www.sparkathletic.com/shop.

Please read these Terms carefully before making any purchases. By accessing or using the SPARK Gear online shop, you agree to be bound by these Terms. If you disagree with any part of this Agreement, you may not use our shop.

Ordering and Payment:

Product Availability: Product availability and pricing may change at any time without prior notice. We strive to offer accurate information, but occasional errors may occur.
Order Confirmation: Once you place an order, you will receive an email confirmation summarizing your purchase. Please review this confirmation carefully and contact us immediately if any errors are present.
Payment Methods: We accept various payment methods, including credit cards, cash, and online payment platforms. All transactions are securely processed and your payment information is protected.
Tax and Shipping: Applicable taxes and shipping costs will be displayed at checkout. Please review these charges carefully before completing your order.

Deliveries and Returns:

Delivery Times: Delivery times depend on your location and chosen shipping method. We will provide an estimated delivery window during checkout.
Delivery Address: Please ensure you provide a valid and complete delivery address. We are not responsible for any delays or lost packages due to incorrect or incomplete address information.
Returns and Exchanges: You may return or exchange any unused and unworn merchandise within 14 days of receiving your order.
Refunds: Refunds will be issued to the original payment method used for the purchase, within 5 business days of receiving the returned item.

User Conduct and Content:

Prohibited Activities: Any activity that is illegal, fraudulent, or harmful is strictly prohibited on our website. This includes but is not limited to:

▪ Unauthorized access to or modification of our website or systems
▪ Sharing false or misleading information
▪ Posting offensive or harmful content
▪ Infringing on any intellectual property rights

User-Generated Content: If you submit any content to our website, such as reviews or photos, you grant us a non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute such content. You represent and warrant that you own all rights to the content and that it does not violate any third-party rights.

Disclaimer and Limitation of Liability:

SPARK Gear is not responsible for any damages or losses arising from your use of our website or online shop, including but not limited to:

▪ Errors or inaccuracies in product information
▪ Delays or disruptions in order processing or delivery
▪ Defects or damages to products
▪ Personal injury or property damage

We make no warranties, express or implied, regarding the use of our website or online shop. We are not liable for any damages or losses arising from your use of our platforms.

Intellectual Property:

All content on the SPARK Gear website, including logos, trademarks, and images, is protected by intellectual property laws. You may not use or reproduce any of our content without our express written permission.

If you have any questions about these Terms or our online shop, please feel free to contact us at info@sparkathletic.com.

Thank you for choosing SPARK Gear! We are excited to help you achieve your fitness goals in style!